Customer Support
In addition to a User Group and a FAQ area, Transsolar offers its customers basic support, as well as an Extended Support as service contract.
Basic Support
- Limited to installation problems and software errors
- Inquiries by Email
- Feedback usually within 1-2 work days*
- for one registered person
Extended Support
- General assistance for problem solving (no project support)
- Inquiries by Email
- Feedback usually within 1-2 work days*
- for maximum 3 registered persons
- 2 years
600 €
Guidelines for for support request
The hotline service can be carried out more efficiently, if you follow these guidelines:
- Always quote your license number
- Describe your problem as detailed as possible
- If you have problems with TRNBuild, please attach the *.BUI file
- If you have problems with TRNSYS, please attach the *.TPF or *.DCK file and other required external files compressed if possible, e.g. as *.ZIP file
- Adjust the pathnames so that all files are in the current directory